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Government to Citizen Service Delivery Initiative
Integrated Citizen Services

  • Mother will be required to log in to the Citizen Services Portal at www.citizenservices.gov.bt
  • Click on 'Census' within the Citizen Services Portal and log in using your Username (CID Number) and Password through Single Sign On (SSO).
  • Select 'Birth Registration' from the list of DCRC Services.
  • The child must be less than or equal to ONE year from the date of delivery at the time of registration.
  • Accurately fill in the required details of the newborn in the web-based application form.
  • Father and mother's details will be auto-filled with the Marriage Details from the Judiciary System.
  • Enter your mobile number wherever necessary for SMS notification.
  • Attach the scanned birth documents into a single PDF file in the attachment field.
  • After the mother submits the application, the father will receive an SMS notification. He should log in using his CID number through Single Sign On (SSO) on the Citizen Services Portal and click on "Your Task List" to Approve or Reject the application as needed.
  • If the child is to be registered in a household other than either of the parents, the Head of Household (HoH) will receive an SMS notification after verification by the Father. The HoH should log in using their CID number through Single Sign On (SSO) on the Citizen Services Portal and click on "Your Task List" to Approve or Reject the application as needed.
  • The Guarantor will receive an SMS notification following verification by the father/HoH. The Guarantor should log in using their CID number and Password through SSO on the Citizen Services Portal to approve or reject the application.
  • If the application is rejected or pending for resubmission by the mother, the status will appear on the mother's dashboard. She will also receive an SMS alert for any required actions.
  • Once the DCRC approves the application, the mother will receive an SMS notification containing the Citizenship Identity Number of the child.
  • Keep track of your application status using the Application Number available on the Citizen Services Portal.
  • Parents must retain the Application Number until the child is successfully registered in the Bhutan Civil Registration System (BCRS).
  • Criteria of Guarantor:
    The Guarantor must be:
    1. A Bhutanese aged between 18-65 years;
    2. Someone from the different household;
    3. Someone who had not been guarantor for a more than 3 Birth Registrations; and
    4. Someone who is not an employee working in the Civil Registration and Census Offices.


  • Mother will be required to log in to the Citizen Services Portal at www.citizenservices.gov.bt
  • Click on 'Census' within the Citizen Services Portal and sign in using your Username (CID Number) and Password through Single Sign On (SSO).
  • Select 'Birth Registration' from the list of DCRC Services.
  • The child must be less than or equal to ONE year from the date of delivery at the time of registration.
  • Accurately fill in the required details of the newborn in the web-based application form.
  • The CID number of the father should be filled manually and the details of the father will be auto-filled from the system.
  • Enter your mobile number wherever necessary for SMS notification.
  • Attach the scanned birth documents into a single PDF file in the attachment field.
  • After the mother submits the application, the father will receive SMS notification. He should log in using his CID number through Single Sign On (SSO) on the Citizen Services Portal and click on "Your Task List" to Approve or Reject application as needed.
  • If the child is to be registered in a household other than either of the parents', the Head of Household (HoH) will receive SMS notification after verification by the Father. The HoH should log in using their CID number through Single Sign On (SSO) on the Citizen Services Portal and click on "Your Task List" to Approve or Reject application as needed.
  • The Chiwog Tshogpa should log in from their Official Login using their Username and Password to approve or reject the application. After Tshogpa approval, the application will be submitted to the respective Gup.
  • The Gup/Thromde Ngotshab/Thromde Tshogpa should log in from their Official Login using their Username and Password to approve or reject the application. Subsequently, the application will be forwarded to the DCRC for verification and final approval.
  • If the application is rejected or pending for resubmission by the mother, the status will appear on the mother's dashboard. She will also receive an SMS alert for any required actions.
  • Once the DCRC approves the application, the mother will receive an SMS notification containing the Citizenship Identity Number of the child.
  • Keep track of your application status using the Application Number available on the Citizen Services Portal.
  • Parents must retain the Application Number until the child is successfully registered in the Bhutan Civil Registration System (BCRS).

DIRECTION FOR DEATH REGISTRATION

  • Log in to the Citizen Services Portal at www.citizenservices.gov.bt
  • Click on 'Census' within the Citizen Services Portal and sign in using your Username (CID Number) and Password through Single Sign On (SSO).
  • Select 'Death Registration' from the list of DCRC Services.
  • Accurately fill in the required details of the deceased in the web-based application form.
  • Enter your mobile number wherever necessary for SMS notification.
  • Attach the scanned death documents into a single PDF file in the attachment field. This step is mandatory only for deaths occurring within a Health Facility, and such applications do not require verification by the Gup and Tshogpa.
  • After submitting the application, you will receive an SMS notification.
  • If the death occurred within a Health Facility (Hospital/PHC), the application will be forwarded to the Department of Civil Registration and Census (DCRC) for verification and approval. Ensure to attach a clear and legible death certificate issued by the Health Facility in the attachment field.
  • If the death occurred outside a Health Facility (Home/Other), the application will be sent to the respective Chiwog Tshogpa/Gup/Thromde Ngotshab/Thromde Tshogpa for verification and approval. The Requestor or family should reach out to the respective Tshogpa and Gup if the application is pending at their level.
  • You can track the status of your application in the "Track Your Application" field on the Citizen Services Portal.
  • You will find the application status, whether "Rejected" or "Pending for Resubmission," in your Dashboard.
  • You will receive an SMS notification for any required actions.
  • You will be notified via SMS once the DCRC approves your application, and the status of the deceased will be updated as "D" in the Bhutan Civil Registration System (BCRS).
  • Maintain the Application Number until it is successfully approved and updated in the Bhutan Civil Registration System (BCRS).
  • Note: The Requestor must be a Bhutanese or Special Resident aged above 18 years.

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